PRIVACY POLICY
Effective Date: June 6, 2021
Last Updated: August 8, 2023
Introduction
Welcome to NovaLab Co., Ltd ("NovaLab," "we," "our,", ”Phan Le Thien”, "LtCrystal" or "us"). As a responsible steward of your personal information, NovaLab Co.Ltd prioritizes your privacy and is committed to ensuring the security and confidentiality of your data. This Privacy Policy outlines our approach to collecting, using, disclosing, and safeguarding your information. By accessing or using our services, you signify your understanding and agreement with the practices described in this policy.
Information We Collect
We may collect various types of information that allow us to deliver and enhance our services, improve user experience, and communicate effectively. These categories of information include:
1. Contact Information:
This encompasses your name, email address, and other relevant details provided voluntarily by you.
2. Usage Data:
We gather information about how you engage with our website and services. This data may include your IP address, browser type, device type, and browsing history.
3. Payment Details:
If you make purchases through our platform, we may collect limited payment information, which is processed securely and not stored on our servers.
How We Use Your Information
We leverage the data we collect to provide, optimize, and personalize our services. The primary purposes for which we use your information include:
1. Service Enhancement:
We continuously refine our offerings based on your interactions and feedback, resulting in an improved user experience.
2. Communication:
We keep you informed about updates, promotions, and relevant news, ensuring you stay connected with NovaLab.
3. Transaction Management:
For order processing, transactions, and customer support, we rely on your information to fulfill your requests efficiently.
4. Analytical Insights:
By analyzing usage patterns and trends, we gain valuable insights that guide enhancements to our services and platform.
Sharing Your Information
We respect your privacy and only share your information in the following instances:
1. Consent:
We may share your information with your explicit consent for specific purposes.
2. Legal Compliance:
To fulfill our legal obligations, protect our rights, safety, property, or respond to judicial or governmental requests.
3. Business Transactions:
In case of mergers, acquisitions, or asset sales, your information may be transferred, with prior notification.
Data Security
We employ stringent security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our commitment to data security ensures your peace of mind.
Your Control
You maintain control over your personal information. You have the right to access, update, correct, or delete your data. You can also choose to unsubscribe from marketing communications by following the provided instructions.
Third-Party Service Providers
We may engage with third-party service providers to facilitate various aspects of our services. These providers are governed by their respective privacy policies. Below are some of the third-party service providers we may work with for specific functionalities:
Analytics:
We may use third-party analytics services to monitor and analyze the use of our Service. These providers help us gather insights to enhance user experience and improve our offerings. Some of the third-party analytics providers we may use include:
1. Firebase: Firebase is an analytics service provided by Google Inc. You can review Google's privacy policy at: https://policies.google.com/privacy?hl=en
2. Unity Analytics: Unity Analytics is provided by Unity Technologies. You can learn more about Unity Analytics' privacy practices at: https://unity3d.com/legal/privacy-policy
3. Mixpanel: Mixpanel offers analytics services to help us understand user interactions with our Service. To learn more, visit: https://mixpanel.com/legal/privacy-policy/
4. Amplitude: Amplitude provides analytics tools for us to gain insights into user behavior and improve our Service. To learn more, visit: https://amplitude.com/privacy
5. Adobe Analytics: Adobe Analytics offers robust analytics services to help us analyze user engagement and enhance our offerings. To learn more, visit: https://www.adobe.com/privacy/policy.html
6. Appsflyer: Appsflyer provides attribution and analytics solutions to help us understand user engagement and optimize our Service. To learn more, visit: https://www.appsflyer.com/privacy-policy/
7. Chartbeat: Chartbeat offers real-time analytics services to help us monitor and improve user experience on our Service. To learn more, visit: https://chartbeat.com/privacy/
8. Crazy Egg: Crazy Egg provides heat mapping and analytics to visualize user interactions on our Service. To learn more, visit: https://www.crazyegg.com/privacy
9. Heap Analytics: Heap Analytics offers advanced analytics to help us track user behavior and optimize our Service. To learn more, visit: https://heap.io/privacy
10. Matomo: Matomo provides open-source analytics to ensure data privacy and enhance user experience. To learn more, visit: https://matomo.org/privacy-policy/
Advertising:
We may engage third-party advertising services to display advertisements that may be relevant to you. Please note that while we may use these services, it does not necessarily mean we use all of them at all times. Some of the third-party advertising providers we may work with include:
1. AdMob by Google: AdMob is provided by Google Inc. To learn more about Google's privacy practices, visit: https://www.google.com/policies/privacy/
2. AdColony: AdColony is provided by Jirbo Inc. For more information, visit: http://www.adcolony.com/privacy-policy/
3. Vungle: Vungle offers advertising solutions to help us reach our audience effectively. To learn more, visit: https://vungle.com/privacy/
4. Unity Ads: Unity Ads is provided by Unity Technologies. You can learn more about Unity Ads' privacy practices at: https://unity3d.com/legal/privacy-policy
5. IronSource: IronSource provides advertising and monetization solutions to enhance our offerings. To learn more, visit: https://developers.ironsrc.com/ironsource-mobile/air/ironsource-mobile-privacy-policy/
6. Chartboost: Chartboost offers advertising services to help us engage with users through relevant ads. To learn more, visit: https://answers.chartboost.com/en-us/articles/200780269
7. MoPub: MoPub is a mobile advertising platform provided by Twitter. You can learn more about MoPub's privacy practices at: https://www.mopub.com/legal/privacy/
8. Tapjoy: Tapjoy provides mobile advertising and monetization services. To learn more, visit: https://www.tapjoy.com/legal/privacy-policy/
9. InMobi: InMobi offers advertising solutions to help us connect with our audience. To learn more, visit: https://www.inmobi.com/privacy-policy/
10. Smaato: Smaato is a mobile advertising platform. To learn more, visit: https://www.smaato.com/privacy/
Children's Privacy
NovaLab Co. Ltd's services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@novalab.media. If we become aware that we have collected personal information from children under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers with top priority.
Your Rights
If you reside in the European Economic Area (EEA), you have specific data protection rights. You can request access, correction, deletion or restriction of your personal information. You also have the right to object to our processing of your data and the right to data portability. Please contact us at support@novalab.media for assistance.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated policy on our website.
Thank you for entrusting NovaLab Co., Ltd with your privacy. We appreciate the opportunity to serve you and are dedicated to maintaining the security and confidentiality of your personal information.
This Privacy Policy was last updated on August 8, 2023. We recommend reviewing this policy periodically. Your continued use of our services after any modifications indicates your acceptance of the revised policy.
Last Updated: August 8, 2023
Introduction
Welcome to NovaLab Co., Ltd ("NovaLab," "we," "our,", ”Phan Le Thien”, "LtCrystal" or "us"). As a responsible steward of your personal information, NovaLab Co.Ltd prioritizes your privacy and is committed to ensuring the security and confidentiality of your data. This Privacy Policy outlines our approach to collecting, using, disclosing, and safeguarding your information. By accessing or using our services, you signify your understanding and agreement with the practices described in this policy.
Information We Collect
We may collect various types of information that allow us to deliver and enhance our services, improve user experience, and communicate effectively. These categories of information include:
1. Contact Information:
This encompasses your name, email address, and other relevant details provided voluntarily by you.
2. Usage Data:
We gather information about how you engage with our website and services. This data may include your IP address, browser type, device type, and browsing history.
3. Payment Details:
If you make purchases through our platform, we may collect limited payment information, which is processed securely and not stored on our servers.
How We Use Your Information
We leverage the data we collect to provide, optimize, and personalize our services. The primary purposes for which we use your information include:
1. Service Enhancement:
We continuously refine our offerings based on your interactions and feedback, resulting in an improved user experience.
2. Communication:
We keep you informed about updates, promotions, and relevant news, ensuring you stay connected with NovaLab.
3. Transaction Management:
For order processing, transactions, and customer support, we rely on your information to fulfill your requests efficiently.
4. Analytical Insights:
By analyzing usage patterns and trends, we gain valuable insights that guide enhancements to our services and platform.
Sharing Your Information
We respect your privacy and only share your information in the following instances:
1. Consent:
We may share your information with your explicit consent for specific purposes.
2. Legal Compliance:
To fulfill our legal obligations, protect our rights, safety, property, or respond to judicial or governmental requests.
3. Business Transactions:
In case of mergers, acquisitions, or asset sales, your information may be transferred, with prior notification.
Data Security
We employ stringent security measures to protect your personal information from unauthorized access, alteration, or disclosure. Our commitment to data security ensures your peace of mind.
Your Control
You maintain control over your personal information. You have the right to access, update, correct, or delete your data. You can also choose to unsubscribe from marketing communications by following the provided instructions.
Third-Party Service Providers
We may engage with third-party service providers to facilitate various aspects of our services. These providers are governed by their respective privacy policies. Below are some of the third-party service providers we may work with for specific functionalities:
Analytics:
We may use third-party analytics services to monitor and analyze the use of our Service. These providers help us gather insights to enhance user experience and improve our offerings. Some of the third-party analytics providers we may use include:
1. Firebase: Firebase is an analytics service provided by Google Inc. You can review Google's privacy policy at: https://policies.google.com/privacy?hl=en
2. Unity Analytics: Unity Analytics is provided by Unity Technologies. You can learn more about Unity Analytics' privacy practices at: https://unity3d.com/legal/privacy-policy
3. Mixpanel: Mixpanel offers analytics services to help us understand user interactions with our Service. To learn more, visit: https://mixpanel.com/legal/privacy-policy/
4. Amplitude: Amplitude provides analytics tools for us to gain insights into user behavior and improve our Service. To learn more, visit: https://amplitude.com/privacy
5. Adobe Analytics: Adobe Analytics offers robust analytics services to help us analyze user engagement and enhance our offerings. To learn more, visit: https://www.adobe.com/privacy/policy.html
6. Appsflyer: Appsflyer provides attribution and analytics solutions to help us understand user engagement and optimize our Service. To learn more, visit: https://www.appsflyer.com/privacy-policy/
7. Chartbeat: Chartbeat offers real-time analytics services to help us monitor and improve user experience on our Service. To learn more, visit: https://chartbeat.com/privacy/
8. Crazy Egg: Crazy Egg provides heat mapping and analytics to visualize user interactions on our Service. To learn more, visit: https://www.crazyegg.com/privacy
9. Heap Analytics: Heap Analytics offers advanced analytics to help us track user behavior and optimize our Service. To learn more, visit: https://heap.io/privacy
10. Matomo: Matomo provides open-source analytics to ensure data privacy and enhance user experience. To learn more, visit: https://matomo.org/privacy-policy/
Advertising:
We may engage third-party advertising services to display advertisements that may be relevant to you. Please note that while we may use these services, it does not necessarily mean we use all of them at all times. Some of the third-party advertising providers we may work with include:
1. AdMob by Google: AdMob is provided by Google Inc. To learn more about Google's privacy practices, visit: https://www.google.com/policies/privacy/
2. AdColony: AdColony is provided by Jirbo Inc. For more information, visit: http://www.adcolony.com/privacy-policy/
3. Vungle: Vungle offers advertising solutions to help us reach our audience effectively. To learn more, visit: https://vungle.com/privacy/
4. Unity Ads: Unity Ads is provided by Unity Technologies. You can learn more about Unity Ads' privacy practices at: https://unity3d.com/legal/privacy-policy
5. IronSource: IronSource provides advertising and monetization solutions to enhance our offerings. To learn more, visit: https://developers.ironsrc.com/ironsource-mobile/air/ironsource-mobile-privacy-policy/
6. Chartboost: Chartboost offers advertising services to help us engage with users through relevant ads. To learn more, visit: https://answers.chartboost.com/en-us/articles/200780269
7. MoPub: MoPub is a mobile advertising platform provided by Twitter. You can learn more about MoPub's privacy practices at: https://www.mopub.com/legal/privacy/
8. Tapjoy: Tapjoy provides mobile advertising and monetization services. To learn more, visit: https://www.tapjoy.com/legal/privacy-policy/
9. InMobi: InMobi offers advertising solutions to help us connect with our audience. To learn more, visit: https://www.inmobi.com/privacy-policy/
10. Smaato: Smaato is a mobile advertising platform. To learn more, visit: https://www.smaato.com/privacy/
Children's Privacy
NovaLab Co. Ltd's services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at support@novalab.media. If we become aware that we have collected personal information from children under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers with top priority.
Your Rights
If you reside in the European Economic Area (EEA), you have specific data protection rights. You can request access, correction, deletion or restriction of your personal information. You also have the right to object to our processing of your data and the right to data portability. Please contact us at support@novalab.media for assistance.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the updated policy on our website.
Thank you for entrusting NovaLab Co., Ltd with your privacy. We appreciate the opportunity to serve you and are dedicated to maintaining the security and confidentiality of your personal information.
This Privacy Policy was last updated on August 8, 2023. We recommend reviewing this policy periodically. Your continued use of our services after any modifications indicates your acceptance of the revised policy.
